Services · The desk
Four things
we run for you,
end to end.
Tenant support, maintenance triage, vendor coordination, after-hours cover. One named team. Your company's name on the phone. This is everything the desk does — nothing bolted on.
01Inside the desk
Tenant support
We answer the calls, calm the chaos, and keep residents informed.
- Rent and arrears queries handled without escalating to your managers.
- Lease questions, break clauses, and renewal timing — answered in plain English.
- Complaints talked down from review sites to scheduled callbacks.
- Move-in and move-out coordination: keys, inventory, deposit timelines.
- Every interaction logged in your system with the tenant's name, not “a caller.”
02Inside the desk
Maintenance triage
We separate a genuine emergency from a lightbulb having a bad day.
- Genuine emergencies — leak, no heat, lockout — escalated to your team or contractor within minutes.
- Non-urgent repairs logged, costed, and queued, not lost in an inbox.
- Vendor dispatched, attendance confirmed, invoice checked, job closed.
- Photos captured and attached so you see what we saw.
- Recurring issues flagged before they become a pattern.
03Inside the desk
Vendor coordination
We chase the right people, confirm the work, and close the loop.
- The right contractor for the job — not whoever answered first.
- Appointment booked, tenant notified, access arranged.
- Attendance confirmed the same day, not next week.
- Invoice checked against the quote before it reaches you.
- Job closed on your system with notes your auditor can follow.
04Inside the desk
After-hours cover
Your team gets an evening. Your tenants still get an answer.
- Evenings, weekends, and overnight — a human picks up.
- Emergency line always on; genuine crises escalated on your rules.
- Non-urgent calls logged for the morning shift, not forgotten.
- Your team wakes up to a tidy file, not a voicemail avalanche.
- No call-centre voice. No scripts. Your company's name on the line.
The whole desk
One named team. Your company's name on the phone. No chatbot. No hold music. You still decide what we are allowed to promise.
New client dispatch
Want these four off your desk?
Tell us which one eats your week. We'll show you how the bureau takes it.