Terms of
service.
In plain words.

These terms govern the arrangement between AIRLIVING LLC (“The Property Bureau,” “we,” “us”) and the property management company (“you,” “client”) that engages us to provide customer support services for the properties you manage.

We work in your system — AppFolio, Yardi, Buildium, a shared inbox — or, if you do not have one, we bring ours. Either way, a named team answers your tenants, chases your vendors, and writes the notes where your people already look. You do not run a second office.

We provide customer support for property management companies, covering four things, end to end:

• Tenant support — inbound calls and messages, handled under two minutes.
• Maintenance triage — assessing urgency, dispatching vendors, logging notes.
• Vendor coordination — scheduling, confirming, and following up with trades.
• After-hours cover — evenings, weekends, and holidays.

Every morning we deliver a daily shift report — what came in, what closed, what is waiting on a vendor, what we need from you — in your system or ours. The report is the same one sitting in your inbox. No chasing it.

To keep the arrangement clean, we do not:

• Migrate your data or replace your property managers.
• Act as a second source of truth unless you ask for one.
• Take ownership of your tenant relationships — we work on your behalf, in your name.
• Make commitments to tenants beyond what you authorize us to promise.

You decide what we promise. We hold the line there.

When we work in your system, we access it under credentials you provide and we use it only to do the work you have engaged us for. When we bring our own system, we keep the record for you and you may request a copy at any time.

Notes logged in your system stay in your system. Notes we keep in ours are yours on request. We do not sell, share, or repurpose your data, your tenants’ data, or your vendors’ data. We hold it only for as long as the arrangement lasts, plus whatever retention your agreements or applicable law require.

Tenant contact details, maintenance histories, vendor terms, financial figures, and anything else you share with us or we create on your behalf is confidential. We treat it as such for the duration of the arrangement and after it ends.

We do not disclose your information to third parties except where required by law, where you direct us in writing, or to our own staff who need it to do the work and are bound by the same confidentiality.

Fees are charged per unit, per month, on the published tiered rate. The rate you pay depends on the number of units under management on the invoice date. There are no tiers to negotiate and no hidden line items.

Invoices are issued monthly in advance. Payment is due within fifteen (15) days of the invoice date. Late payment may pause service after notice.

See the pricing page for the current rate.

The arrangement begins when you accept these terms and we confirm your coverage window and named team. It runs month to month.

Either side may end the arrangement with thirty (30) days’ written notice. We finish out any shift in progress, deliver the final shift report, and hand back or export any records we hold in our system. You keep everything in your system already.

Ending the arrangement does not release either side from obligations that by their nature should survive it — confidentiality, data handling, and payment for work already done.

We are a support service, not a property manager and not a law firm. We do not give legal, tax, or accounting advice, and we do not make decisions about your properties — we execute the ones you have made and flag the ones you need to make.

Where a situation needs a decision only you can make — a lease breach, a legal notice, a large repair — we escalate it to you in the shift report and wait for your call.

We take the work seriously and we hold it to a high standard. To the fullest extent the law allows, our liability for any claim arising from the arrangement is limited to the fees you paid us in the three (3) months before the claim.

We are not liable for indirect or consequential losses, or for anything caused by your system, your vendors, or information you did not give us. Nothing here limits liability that the law does not allow us to limit.

We may update these terms as the bureau grows or as the law shifts. When we do, we send you the new terms and the date they take effect at least fourteen (14) days ahead. If the change is material and you do not accept it, you may end the arrangement before it takes effect without penalty.

The date at the top of this page is the last time these terms changed.

The Property Bureau is operated by AIRLIVING LLC. If anything in this arrangement needs a human answer, write to us:

support@propertybureau.org

We answer fast, the same way we answer your tenants.